At Aussie Sheet House:
We have been importing the finest quality products to Australia since September 2000. We supply only the best quality eco-friendly products. Our high quality bamboo fibre products are from internationally known and respected manufacturers with
CCIC Eco-Certification and Oeko-Tex Standard 100 certification.
Our Mission:
We are focused on customer service and satisfaction. We want you to have an easy and trouble free experience shopping with us on-line. If you have any questions about an order or our products please e-mail us at alanna@sheethouse.com.au and we will get back to you within 24 hours or you can telephone us during business hours (Australian E.S.T.) on 02 6772 9106.
Security:
Aussie Sheet House’s web site is hosted by OzeWebHost who use the most up to date secure server software. Your transaction details are handled with industry standard SSL encryption.
Payment Facilities:
Aussie Sheet House will accept payment by Mastercard, Visa, Money order, Cheque or Direct Deposit.
Direct Bank Transfer:
You will be given our banking details when you select Bank Transfer as your preferred payment option on your order. Our banking details are printed on your Tax Invoice.
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Mail Orders:
Cheques or Money Orders should be made out to Aussie Sheet House and mailed to PO Box 4072 Armidale NSW 2350 Australia. Please allow for normal bank clearance of cheques.
Postage:
Orders are dispatched within 24 hours of receipt of payment. Rates are automatically calculated using standard Australia Post parcel rates. Deliveries to all destinations outside Australia are calculated using Australia Post current schedule of charges which will be shown on your invoice.
Insurance:
We can register and insure deliveries on request. If you would like us to organise insurance please make a note of it in the special instructions box at the bottom of your order and we will contact you.
If you are ordering goods for delivery outside of Australia, you are strongly advised to insure your goods.
Return Policy:
Our products are fully guaranteed against any manufacturing faults. If any fault is found, please return the item in undamaged condition for a replacement. Returns should be in as new condition.
Feedback:
Your feedback is important and we welcome any suggestions as to how we can be able to improve our service or our product range to help us serve you better. Please e-mail to alanna@sheethouse.com.au
Thank you for visiting Aussie Sheet House
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